Returns & After-Purchase Support
Individually tailored. Supported beyond delivery.
Every Circadia mattress is individually tailored to your confirmed order. Our team helps you choose the right model, comfort and dimensions before purchase, and remains available to support you after delivery.
Comfort Feedback & Adjustments
Comfort is personal. If your mattress does not feel quite right, we encourage you to speak with us. Your feedback helps our team understand your experience and assess whether adjustments to your mattress can improve its comfort and support.
The adjustments available depend on the mattress model, its construction and the nature of your concern. Our team will explain the options and any applicable charges before proceeding.
Please refer to our Warranty & Servicing section for details on adjustments, servicing and coverage.
Trial Periods, Returns & Cancellations
Because each mattress is prepared specifically for your order, we do not offer home trial periods, buy-back arrangements, or returns, exchanges or refunds for changes of mind or personal comfort preferences.
Production begins once your order is confirmed, after which mattress orders cannot be cancelled. Please review your model, dimensions and personalised specifications carefully before confirmation.
While we do not take mattresses back for comfort preferences, we welcome your feedback and will help you explore the adjustments available for your mattress.
Damaged or Defective Products
Please inspect your product upon receipt and report any visible damage, defect or discrepancy within 24 hours of delivery.
Contact support@circadiasleep.com or call +91 77108 08871 with your order details, a description of the concern and clear photographs where relevant.
Our team will assess the issue and arrange an inspection where required. Confirmed defects will be addressed through servicing, repair or replacement, at our discretion, in accordance with the applicable Warranty Policy and consumer protection laws.
Manufacturing defects that become apparent later during use will be assessed under our Warranty Policy. The 24-hour reporting requirement does not limit these claims or your statutory rights.
Refunds
Refunds are not offered for changes of mind or personal comfort preferences. Where a refund is approved or required under applicable law, it will be processed to the original payment method, with the processing timeline communicated to you.
We’re Here to Help
Whether you have a question about your mattress, feedback on its comfort or a servicing concern, please reach out. Our commitment to your mattress continues beyond delivery.
Nothing in this policy limits your rights under applicable consumer protection laws.