Warranty

1. The Circadia Mattress Warranty

Rest Assured, We've Got Your Back—Literally and Figuratively

We stand by the integrity of every Circadia mattress with a 10-year limited warranty, crafted to protect your investment in restorative sleep. Our warranty ensures your peace of mind while holding space for the natural evolution of materials over time.

What’s Covered

• Visible Indentations: Sagging or body impressions deeper than 0.75 inches (19mm) under normal use (not caused by improper support).
• Structural Defects: Splits or cracks in the mattress core that occur despite appropriate care and usage.
• Manufacturing Flaws: Issues with internal construction that compromise performance or safety.

What’s Not Covered

• Body Impressions Within Tolerance: Indentations up to 15mm (for up to 125mm thickness) or 37mm (above 125mm thickness) are considered normal.
• Changes in Firmness or Comfort Preferences: A natural softening or adjustment in firmness is expected and does not indicate a fault.
• Improper Use: Damage due to jumping, bending, standing, or incorrect base support voids the warranty.
• Liquid Damage & Moisture Exposure: Spills, bodily fluids, and damp environments are not covered. Always use a mattress protector.
• Fabric & Stitching Wear: Regular wear and tear including pilling, fading, stains, or broken stitches are excluded.
• Infestation, Rodents, or Natural Calamities
• Handling or Transport Damage Post-Delivery

Warranty Claim Process

To initiate a claim:

• Provide purchase receipt, photos of the issue, and a description of the defect.
• If inspection is required, a nominal fee applies (Rs. 500 for metros / Rs. 800 for non-metros).
• Approved claims require surrender of the original product to proceed with replacement.

2. Circadia Fabric Warranty & Care

Soft to the Touch, Strong by Design

While the core of your Circadia mattress is the star, the fabric cover plays a vital supporting role. Here’s how to preserve its feel and finish.

Coverage:

• Our fabric covers are designed for durability and breathability. However, due to their nature, fabric wear, stains, burns, fading, or pilling are not covered under warranty.

Care Guidelines:

• Use a high-quality mattress protector at all times to preserve the surface.
• Avoid exposure to direct sunlight, moisture, and extreme temperatures.
• Never fold or drag the mattress—this may cause surface stress or tearing.
• Vacuum gently with a soft brush attachment to keep allergens and dust at bay.

3. Circadia Care Instructions

A Little Love Goes a Long Way

To help your Circadia mattress age gracefully:

• Rotate regularly:
  • Every 2 weeks for the first 4 months.
  • Then monthly to ensure even wear.
• Let it breathe:
  • Air the bed by turning back the linen for a few hours weekly.
• Use the whole surface:
  • Avoid sleeping in the same spot every night. This prevents uneven compression.
• Avoid jumping, folding, or placing heavy objects on the mattress.
• Always lift, never drag, and use handles only to position (not carry) your mattress.

4. Getting the Most Out of Your Mattress

Make Every Night Count

Your Circadia mattress is designed to evolve with your body. Here’s how to deepen its performance:

• Embrace the adjustment period: Like new shoes, your mattress needs time to sync with your sleep rhythm. This can take a few days to a few weeks.
• Give it a foundation of support: Use only with approved bases. Improper support voids the warranty.
• Break it in properly: Use the entire sleep surface to encourage even settling.
• Vacuum annually to extend freshness and reduce allergens.

5. Easy Maintenance Guidelines

Effortless Upkeep, Enduring Comfort

• Protect it: Always use a mattress protector.
• Clean smart: Vacuum regularly. Never wet-clean. Blot spills immediately with absorbent material.
• Store with care: If not in use, store flat in a cool, dry space—never upright or with heavy items placed on top.
• Avoid storage bed pressure: Remove mattress before opening hydraulic storage bases to prevent internal shifting.
• Don’t sit on the edge for long periods—it can compress the side support over time.

6. The Circadia Sleep Shift Promise

When Comfort Isn’t a Fit—We’ll Rework It

Sleep is personal, and your needs may shift. That’s why we offer the Circadia Sleep Shift Promise—our unique assurance to help you fine-tune your mattress feel after purchase.

Here’s How It Works:

• If after 6–10 weeks you feel your mattress isn’t quite right, you can request a comfort adjustment.
• We’ll modify the internal comfort layers to better suit your preference—for a nominal fee(covering material and transport only).
• There’s no limit to how many times you can adjust your mattress within 3 years of purchase—just cover costs for each change.

Exclusions:

• Adjustments won’t be made if the mattress is:
  • Soiled or stained
  • Placed on an unsuitable base
  • Misused or exposed to moisture

The Circadia Sleep Shift Promise is our commitment to evolving with your needs—because sleep, like life, isn’t static.